Conditions for Exchange:
1. The product must be unused, unworn, unwashed and without any flaws.
2. The product must include the original packing, user manual (if any) and with all accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box.
It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
4. You can exchange within 3 days after receipt of product.
5. Burned Product or Product damaged with misuse is not claimable for exchange.
You can exchange any thing which you received with in 3 days from date you receive parcel, deliver us by any of your convenient nearest courier company. Please make sure which items you want to exchange its should be well packed as you received broken or as it is you received with out our permission used items can not be exchange or refund, Courier company return charges paid by customer.
We will refund delivery charges of Rs.200/= (in case of wrong product deliver from us.) MrOnline.pk is already selling items on discounted rates and using expensive courier services is not a feasible option for us.
When we receive your parcel our team inform you via text message you can adjust this amount in any next order or also can cash back,
In special case if you shop items size is more then 1 x 1 x 1 ft then we show you expense that we pay for delivery to courier company because we are giving our customers subsidy in delivery charges we take Rs.200 from you even on your Package we spent more then customers will pay these charges, so these charges pay will be borne by you in case if its not our mistake.
Note: We’ll make sure the products which we send our fully packed, reducing all the chances of damage but if still any product is damaged it will be on customer’s own risk. Rest assured product will be packed carefully reducing all the chances of damage.
How to Exchange a Product:
If you want to exchange a product then you have to send us the product through any courier service, when we receive the product our representative inform you through phone call/sms.
we will refund the amount of the product only. delivery charges are not refundable.
You can contact us on our WhatsApp help line 0334-9099111.
Note: we do not accept returns only exchange is possible